Refund policy
Return & Refund Policy
Custom & Personalized Items Because all products at Vigilante Engraving are made to order and personalized to your specifications, we are unable to accept returns or exchanges on custom engraved items unless there is a defect or error on our part.
Damaged or Incorrect Orders If your item arrives damaged or we made an error with your engraving, please contact us within 7 days of delivery with:
- Your order number
- A photo of the item and the issue
We will remake and reship your order at no charge.
Order Cancellations Orders may be cancelled within 24 hours of placement, before production begins. Once production has started, cancellations cannot be accepted.
Non-Customized Items Items that have not been engraved or personalized may be returned within 14 days of delivery in original, unused condition. Please contact us before returning any item.
Contact Us For any questions or concerns, please reach out to us directly and we'll make it right.